Referral Campaign Manager

Summary

Join Care Access as a Referral Campaign Manager and spearhead the development, measurement, and optimization of patient referral strategies for clinical trials. Collaborate with clinical teams, analyze data to drive performance, and train outreach teams. You will be responsible for writing, assessing, and refining referral scripts, developing training materials, analyzing call transcripts and data to identify areas for improvement, and tracking and reporting on performance. Success in this role requires strong analytical and communication skills, an understanding of clinical trials, and a data-driven approach. The position is fully remote with minimal travel. A bachelor's degree is required, and experience in the pharmaceutical industry is preferred.

Requirements

• An ability to figure out study protocols and their eligibility criteria–often written in erudite, esoteric language–and translate them into accessible language
• An ability to write in a clear, concise, and accessible way
• A strong intuition for how to speak with normal people about medical topics
• Coachability and a desire to learn and continuously improve
• Willingness to be wrong and admit mistakes so you can fix them
• Strong analytical and data interpretation skills
• An understanding of how clinical trials work, with a willingness to embrace new ways of working
• Bachelors degree required; Masters preferred

Responsibilities

• Develop and maintain effective referral scripts for patient outreach
• Drive the success of referral initiatives to increase patient enrollment in clinical trials at Care Access
• Write, assess, and refine referral scripts for various clinical trials
• Assist with development of training materials and lead training for outreach teams on referral scripts and strategies
• Listen to referral calls and analyze call transcripts to learn what works and what can be improved
• Analyze referral outcome data to identify areas for improvement (leveraging prior relevant experience and direction from leadership)
• Track and report on referral initiative performance
• Identify and implement improvements to continuously increase referral success
• Act as subject matter expert in identifying areas for improvement
• Partner cross-functionally to implement continuous improvement efforts
• Collaborate with outreach teams to identify and implement improvements
• Collaborate with clinical teams to ensure scripts align with study protocols

Preferred Qualifications

Strongly prefer at least 3-5 years’ experience in pharmaceutical industry

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match