ZipHR is hiring a
Regional Head of Customer Support

Summary

Job Description: A strategic leader is sought to head the Customer Support team across SE Asia for KAMI Workforce, an HR tech company. The role includes leading service teams, improving service processes, and collaborating with cross-functional teams. The candidate should have 5+ years of customer support management experience in the HR tech industry, strong leadership skills, problem-solving abilities, and excellent communication skills.

Requirements

• Minimum of 5 years of experience in management focusing on customer support management, preferably in the HR tech industry
• Excellent leadership and team management capabilities
• Strong knowledge and understanding of enterprise software solutions
• Problem-solving abilities: Strong analytical and critical thinking skills

Responsibilities

• Lead service teams for high-value clients
• Improve service processes and protocols
• Train and manage the team

Benefits

• Opportunity to work in an exciting and fast-paced environment with like-minded professionals
• Rapid professional development and career growth
• Thrive in a collaborative and inclusive work environment that values your unique contributions
• Earn extremely high commissions for closing large deals
• Enjoy a monthly base salary ranging from PHP 100,000 to 130,000
• Get private health package, prioritizing your well-being
• Embrace the freedom of remote work, allowing you to tailor your work environment to your needs