Regional Operations Manager

Summary

Join OLIVER, a global leader in in-house agency design and management, as their Regional Operations Manager based remotely in India. This key role involves collaborating with the Head of Operations to shape business strategy, implement processes and technology, ensure compliance, and report on operational performance. You will support regional initiatives, implement global programs, develop process solutions, train teams on workflow tools, and provide operational support to various teams. Success in this position requires strong operational experience, excellent stakeholder management skills, proficiency in relevant software, and a collaborative team-oriented approach. The role offers the opportunity to contribute significantly to a dynamic and innovative global organization.

Requirements

• A minimum of 5 years in either Account / Project Management or Agency Operations
• A demonstrated history of being both process-driven and result-focused
• Comfortable working in a Global set-up across regions, cultures & time-zones
• Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships
• The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity
• Proficient in Adobe CC, Microsoft Office and other related software
• Self-motivated, working with little supervision
• Collaborative team player - open minded
• Proven ability to effectively work with creative teams
• Proven ability to communicate and liaise with all levels in the business
• Discrete about all confidential and personal information
• Driven, proactive, helpful, and enthusiastic team player

Responsibilities

• Assist in rolling out & managing regional initiatives that maximize efficiency across our network
• Supporting the implementation of Global program rollouts in a regionally tailored fashion
• Identifying, developing and implementing process solutions and workflow patterns
• Implementing global processes & best practices that boost productivity regionally
• Training teams in the effective use of all proprietary and licensed workflow & analytical tools within the business
• Working closely with our on-site and Hub teams to provide daily ad-hoc operational support
• Assisting with implementations to ensure new teams are brought on-line correctly
• Ensure the internal and external stakeholder’s experience is as positive as possible using clear communication in person, through the telephone and supported by email
• Take responsibility for excellence in operational service, understanding and then undertaking the appropriate communication, action and personal presentation as required by the business culture across the region

Benefits

Remote work, flexible hours