Regional Operations Manager

Summary

Join OLIVER, a global leader in bespoke in-house agencies, as a Regional Operations Manager. This 3-month freelance role, based remotely in India, focuses on providing operational support to accounts in the APAC region. You will work with the APAC Operations team to enhance operational efficiency, analyze utilization reports, and identify areas for improvement. Responsibilities include assisting with regional initiatives, implementing global programs, developing process solutions, training teams, and ensuring positive stakeholder experiences. The ideal candidate possesses a bachelor's degree, 3-5 years of agency experience, and strong communication and data management skills. A passion for AI and new technologies is also beneficial.

Requirements

• Bachelor's degree and 3 - 5 years of work experience in an agency setting
• 3 or more years of experience with account management, operations, or data management and reporting
• Excellent written and verbal communication skills, with the ability to communicate with stakeholders at various levels
• Results oriented and good time management skills with an ability to understand key milestones, goals and objectives
• Basic Excel skills. The ability to create formulas, work with and merge multiple data sets and ensure that the results are accurate
• Ability to grasp concepts quickly and exercise follow-through skills, adhere to a work schedule and address challenges as they arise, maintaining a positive outlook
• Self-motivated, driven, proactive, helpful and an enthusiastic team player
• Ability to think differently and come up with solutions to unique problems
• Collaborative team player, open minded and willing to learn and evolve
• Ability to organise and prioritise workloads to maximise productivity
• Can deliver both on mundane tasks and cool initiatives with the same level of enthusiasm and quality
• Quality of operational support provided – for both ad hoc requests and for planned projects
• Clear communication – both written and spoken
• Identifying at least 2 opportunities for improving workflow efficiency / introduce automation
• Owning the roll-out of a regional initiative

Responsibilities

• Assisting with the roll out & management of regional initiatives that maximize efficiency across our network
• Supporting the implementation of global programs by tailoring them for the region
• Identifying, developing and implementing process solutions and workflow patterns
• Training teams in effective use of all proprietary and licensed workflow & analytical tools within the business
• Working closely with our on-site and Hub teams to provide daily ad-hoc operational support
• Assisting with new implementations to ensure new teams are brought on-line correctly
• Ensuring that the internal and external stakeholder’s experience is as positive as possible using clear communication in person, through phone or video call and supported by email
• Take responsibility for excellence in operational service, understanding and then undertaking the appropriate communication, action and personal presentation as required by the business culture across the region
• Work collaboratively, encourage the closest and wider teams ensuring all team members remain focused on delivering the best work possible and feel supported in doing so

Preferred Qualifications

• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical