Relationship Manager

Summary

Join Experian as a Relationship Manager and collaborate to maintain and expand business relationships within your assigned account territory for Experian's Employer Services. Develop relationships with clients by researching their needs and acting as a liaison between the client and internal departments. Create and maintain strategic account plans for top clients, support business renewals, and ensure client retention and satisfaction. Generate client advocacy and marshal resources to meet client needs, while also gathering data and insights to demonstrate business impact. Lead client briefings and collaborate with the Customer Success team. Inform clients about new projects and products, and create and refer leads to the Client Development Executive. You will report to the Sr. Director of Relationship Management.

Requirements

• Bachelor's degree or equivalent experience
• 3+ years complex relationship management related experience
• Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)
• Experience with consultative sales, customer service and project management
• Ability to travel

Responsibilities

• Develop relationships with client by researching and understanding business needs, responding to client requests, and being the liaison between the client and internal departments
• Create and maintain strategic account plans for top clients within portfolio
• Support the renewal of existing business with the Client Development Executive
• Responsible for client retention activities and ongoing satisfaction
• Generate client advocacy that can be used in the market
• Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation
• Maintain and expand relationships within client network across various buyer personas
• Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels
• Lead client briefings, quarterly business reviews and executive summaries
• Collaborate with Customer Success team for data quality best practices and address gaps/opportunities
• Inform and educate clients on new and existing projects/products
• Create and refer leads to Client Development Executive

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays