Payer Relationship Manager

Summary

Join Alma, a company simplifying access to affordable mental healthcare, as a Payer Relationship Manager. You will be the key link between Alma's health insurance partners and internal teams, fostering collaboration and strong relationships. Responsibilities include serving as the primary contact for payer accounts, supporting internal teams in resolving operational issues, maintaining a comprehensive understanding of payer relationships, coordinating partnership calls, driving projects to improve support, monitoring payer health metrics, and delivering quarterly business reviews. The ideal candidate possesses 2-3 years of experience in an account-facing role within healthcare, insurance, or technology, exceptional communication skills, strong analytical abilities, and the capacity to collaborate effectively across teams. Alma offers a remote-first work environment and a comprehensive benefits package.

Requirements

• You have a proven 2-3 year track record in an account-facing role within the healthcare, insurance, or technology sectors
• You have exceptional interpersonal and communication skills, capable of building rapport and fostering meaningful connections with a diverse range of stakeholders
• You are a creative thinker with strong analytical skills, adept at identifying challenges and implementing strategic solutions
• You can collaborate effectively across teams, driving collective success and contributing to a positive work environment
• You thrive in a fast-paced start-up environment, remain flexible in the face of change, and demonstrate resilience when navigating challenges

Responsibilities

• Serve as the primary point of contact for our network & operations partners at assigned payer accounts, building strong relationships and acting as a trusted advisor
• Support internal teams in prioritizing, escalating, and resolving operational issues with payer partners
• Maintain a comprehensive understanding of each payer relationship, including strategic initiatives beyond day-to-day operations, to enable more effective management
• Coordinate and manage regular partnership calls with external partners to ensure the top priorities are being discussed
• Drive projects within the Payer Success team to develop scalable processes that improve support for internal teams and payer accounts
• Monitor payer health metrics to assess performance, contribute to regular team reporting, and help prioritize internal efforts for issue resolution
• Deliver quarterly business reviews highlighting operational strengths and areas for improvement

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO