Remote Relativity Administrator

Summary

CGS is seeking a Relativity Administrator for their Technology Support department to support a government instance of Relativity. The role requires a strong eDiscovery background, excellent client service skills, and experience in working with cross-functional technical and legal teams. The ideal candidate should be solution and action-oriented, able to communicate clearly, establish an effective client service approach, and deliver well-articulated communications.

Requirements

• U.S. Citizen
• Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred)
• Bachelors (or equivalent)
• Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions
• Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders
• Ability to work in a fast-paced, agile work environment
• Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM)
• Must be able to work remotely
• Prior work with SQL tables, scripting, and Relativity templates and applications
• Proficiency in Microsoft applications

Responsibilities

• Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders
• Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools
• Assist in the scheduling of customer deliverables through the internal workflow system
• Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties
• Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions
• Consistently deliver well-articulated, balanced, and informed communications
• Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer
• Participate in the development of new processes and technology enhancements to promote efficiency
• Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals
• Serve as a key stakeholder in the development of technical project documentation
• Establish collaborative engaging relationships with co-workers and team members
• Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service
• Assist management and customers in other client service tasks as needed

Preferred Qualifications

• Relativity Certified Administrator or other certifications
• Federal Agency issued security clearance
• Comprehensive understanding of data management, Office 365, and Cloud environments

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays