Support Specialist, Partner Care

Summary

Join NBC Sports Next, where sports and technology intersect, as a Support Specialist on the Partner Care Support team to provide elite service to golf course operators.

Requirements

• Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities
• Ability to rapidly learn our software and demonstrate competence with new technologies and software applications
• High energy and engaging personality with patience for all levels of technology users required
• Experience may include any of the following: Technical background in a help desk environment that required customer service skills
• Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas
• Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc

Responsibilities

• Be a resource for our customers by offering solutions to their technical challenges
• Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software
• Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues
• Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries
• Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency
• Serving our valued partners by establishing and maintaining relationships with clients
• Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented
• Document pertinent information and investigation details in Salesforce cases
• Show initiative by making product suggestions or noting improvements in internal processes

Preferred Qualifications

• Bachelor’s degree in Computer Science, IT, or related field preferred
• Owner of one or more of the following IT certifications: A+, Network+, MTA or higher
• Prior experience with NBC Sports Next, GolfNow, or EZLinks software
• Administration, management, or support of point-of-sale software in a retail or F&B environment, and/or online reservation systems
• Familiarity with SalesForce.com
• Knowledge of golf preferred, with previous experience in golf and technology products
• Advanced problem-solving and analytical skills a plus