Remote Account Director

Summary

Join our dynamic organization as an Account Director and play a pivotal role in driving customer success, revenue growth, and the development of our account management team.

Requirements

• Bachelor's degree in a related field (or equivalent experience) and advanced degree is a plus
• Proven experience as an Account Director or similar leadership role, with a successful track record in managing and expanding current accounts in a B2B environment
• Strong leadership and people management skills, with the ability to motivate and inspire a team towards achieving targets
• Strategic thinker with a deep understanding of account management principles and best practices
• Demonstrated track record of successfully managing and expanding current accounts, achieving revenue targets, and driving customer satisfaction
• Excellent communication, negotiation, and presentation skills
• Strong analytical and problem-solving abilities with the ability to interpret data and make data-driven decisions
• Ability to build new and maintain relationships with key stakeholders at different levels within client organizations
• Self-motivated, results-oriented, and able to work independently as well as in a team environment
• Strong technical and business acumen
• Proficiency in CRM software, and other relevant tools
• Strong understanding of Cloud, Web, and Marketing principles

Responsibilities

• Serve as the primary point of contact for key stakeholders on your accounts, establishing and maintaining strong relationships with those stakeholders
• Understand clients' business as well as technical needs, goals, and objectives to effectively position our products/services and drive customer success
• Regularly communicate with clients to provide updates, address concerns, and ensure their satisfaction with our products/services
• Monitor account performance metrics, analyze data, and generate reports to track progress and identify areas for improvement
• Perform Quarterly Business Reviews with your accounts to drive alignment and overall success for both parties including creating strategic plans
• If managing a team of account managers, serve as the escalation point for your team's accounts. Providing stability and consistency to our clients
• Account Expansion: Identify and drive opportunities for account growth within the existing client base and develop strategies to capitalize on these opportunities
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and support account expansion initiatives
• Conduct in-depth account reviews to uncover additional needs or areas where our products/services can provide value to clients
• Present and promote new products, upgrades, or solutions to clients, emphasizing the benefits and potential impact on their business
• If managing a team of Account Managers, help and direct the team build strategies and execute on expansion plans
• Relationship Building: Cultivate strong relationships with key stakeholders, serving as the primary point of contact for strategic accounts and ensuring their needs are met by proactively engage with clients by fostering strong relationships, acting as a trusted advisor, resource and partner
• Attend and drive key client meetings, workshops, industry events, and networking sessions to stay updated on market trends and maintain a deep understanding of clients' businesses
• Anticipate and resolve risk, issues or challenges that may arise, ensuring high client satisfaction and retention rates
• Actively seek feedback from clients to identify areas for improvement and relay valuable insights to internal teams
• Excellent communication, negotiation and relationship building skills
• Sales Support: Collaborate with the sales team to provide input and support in the development of account strategies, sales and expansion plans
• Drive contract renewals, negotiations, and upselling opportunities, ensuring a smooth and successful process and provide support to your team as the drive to expansion in their accounts
• Provide accurate and timely sales forecasts, account updates, and activity reports to management as well as assisting your team as they build theirs

Benefits

• Work remotely or in the office - your choice!
• Excellent benefits package that includes medical, dental, vision, and 401(k)
• Paid Time Off available when you start
• Free access to Premium Calm app subscription
• Annual training budget dedicated to your professional development