Remote Account Manager

Summary

Join a growing team at Constructor, a search and product discovery platform for enterprise ecommerce, as a strategic lead for clients in your book of business. You will build strong relationships with clients to understand their business goals and needs, manage complex renewal and upsell cycles, uncover and manage risk, and grow to be well-versed on client business needs and the Constructor product.

Requirements

• Minimum of 3+ Years of proven experience working directly with large enterprise clients a role within Account Management, Customer Success, and/or Sales within a SaaS company, preferably one that works directly with ecommerce clients
• Proven ability to influence, present to, and build deep relationships with our customers, especially at the VP+ level
• Proven ability to uncover and properly manage risk within your book of business in a timely and effective manner
• Proven ability to educate clients on new use cases, features and integrations that create added value and uncover potential upsell opportunities
• Proven ability in managing complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level)
• Proven track record of consistently meeting and exceeding individual retention and expansion goals
• Attend and ensure the success of Quarterly Business Reviews with Customers to ensure understanding of client goals and how Constructor maps to those goals
• Proven ability to juggle multiple Account Management projects and recurring responsibilities at a time, while maintaining sharp attention to detail
• Proven ability to work cross functionally with various teams to meet the aforementioned needs and goals of your clients - this includes, but is not limited to, working with Sales, CSMs, SEs, SAs, Data Science teams, Product+Eng teams. This includes the ability to tailor language and asks for these teams while maintaining an eye on timeline, SLAs, and the overall client goals and needs
• Solid knowledge and understanding of ecommerce business needs - typical goals, KPIs, terminology, and trends
• Solid understanding of analytics and statistics, with an ideal focus on being able to analyze and present data sets pertaining to ecommerce, ab testing, and conversion
• Proven ability to acquire and maintain a working knowledge of the complete capabilities of Constructor’s ever-evolving products and capabilities

Responsibilities

• You are the strategic lead for the clients in your book of business
• You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs
• You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level)
• You will uncover and manage risk within your book of business in a timely and effective manner
• You will grow to be well versed on your clients’ business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities
• You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps

Preferred Qualifications

• Deep understanding of analytics and statistics, with an ideal focus on being able to analyze and present data sets pertaining to ecommerce, ab testing, and conversion
• Deep knowledge and understanding of ecommerce business needs - typical goals, KPIs, terminology, and trends
• Experience in SaaS includes Search and Browse technologies, Digital Analytics, Digital Performance Management, or similar industry
• Experience and high comfort level of ‘leading without authority’ - given the high demand to work cross functionally with other teams to achieve your clients’ goals

Benefits

• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees