Remote Account Manager

Summary

Join Lightspeed as an Account Manager for our APAC Retail team to manage inbound sales, build rapport with merchants, and provide solutions that add value to customers.

Requirements

• Experience in an account management, sales development representative or similar role carrying a sales quota
• Understanding of solution-based consultative sales in a SaaS environment
• Ability to use Salesforce.com and other technologies to manage and organise pipeline
• Entrepreneurial approach; you work smarter not harder
• Good time management with strong organisational skills

Responsibilities

• Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings
• Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction
• Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
• Demonstrate software solutions to customers, from core POS products to modules and upgrades
• Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue
• Building strong retailer advocacy, increasing retail owners empathy and understanding throughout the company

Benefits

• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Work remotely from anywhere in the world for up to 60 days per year
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• LinkedIn Learning license
• Volunteer day
• Dog friendly environment
• Incredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the day
• Weekly catered lunches for the entire office
• Dedicated Wellness Room for your physical and mental health needs, during working hours
• Exciting events hosted regularly by our Melbourne Culture Club
• Awesome office space located in Southbank, VIC