Remote Account Manager

Summary

Join us as an Account Manager at Lightspeed, where you'll be responsible for managing inbound sales for retail stores in the APAC market, building rapport with merchants, and providing solutions to help them achieve their goals.

Requirements

• Experience in an account management, sales development representative or similar role carrying a sales quota
• Understanding of solution-based consultative sales in a SaaS environment
• Ability to use Salesforce.com and other technologies to manage and organise pipeline
• Entrepreneurial approach; you work smarter not harder
• Good time management with strong organisational skills

Responsibilities

• Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customers needs and preferences
• Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction
• Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
• Demonstrate software solutions to customers, from core POS products to modules and upgrades
• Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue
• Building strong retailer advocacy, increasing retail owners empathy and understanding throughout the company
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

Benefits

• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Work remotely from anywhere in the world for up to 60 days per year
• Flexible working policy
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• Free LinkedIn Learning license
• Paid Volunteer day
• Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office
• Exciting events hosted regularly by our Auckland Culture Club
• Secure, full-time parking facilities
• Brand new office space located in Newmarket (Auckland)
• Dog friendly environment