Remote Account Manager

Summary

Join our team as an Account Manager, where you'll serve as the strategic liaison between clients and SiteCare's technical teams, responsible for ensuring exceptional client satisfaction while driving account growth through proactive website maintenance, optimization, and solution development.

Requirements

• Proven experience with WordPress and related technologies
• Understanding of web hosting, DNS, and basic server management
• Familiarity with modern AI/LLM tools and their application in web management
• Experience with project management and communication platforms
• Excellent written and verbal communication abilities
• Strong analytical and problem-solving capabilities
• Proven ability to manage multiple projects and priorities
• Experience in client relationship management and account growth

Responsibilities

• Develops and implements account growth strategies tailored to each client's business objectives
• Conducts regular account reviews to ensure service alignment with client needs
• Monitors and reports on key performance indicators (KPIs) for client websites
• Leverages data analytics and AI insights to provide strategic recommendations
• Coordinates with development teams to implement maintenance and optimization solutions
• Uses LLM tools to assist in: WordPress analysis and troubleshooting
• Performance monitoring and reporting
• Documentation generation and maintenance
• Monitors website performance metrics and suggests improvements
• Partners with development teams to ensure efficient project execution
• Contributes to the improvement of internal processes and procedures
• Shares knowledge and best practices across the team
• Participates in team training and skill development initiatives
• Ensures all deliverables meet SiteCare's high-quality standards
• Reviews and tests website changes before client deployment
• Maintains accurate documentation of all client-related activities

Benefits

This is a fully-remote position