Remote Account Manager
SupportYourApp
πRemote - Bosnia and Herzegovina
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Job highlights
Summary
Join our team as an Account Manager to provide high-level quality service for famous worldwide well-known companies. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.
Responsibilities
- Take part in the new clients' integrations
- Simultaneously manage clients from a diverse list of industries
- Maintain constant communication with support teams and clients
- Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA)
- Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis
- Maintain security standards within teams and also on the client's side
- Proactively mediate and resolve any clients' and consultants' concerns etc
- Monitor service quality via internal or external Quality Assurance platforms
- Monitor team discipline and ensure corporate culture within the team
- Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients
- Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants
- Help talented people from your teams grow and develop professionally
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