Remote Account Manager - SaaS
Houseful
πRemote - United Kingdom
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Job highlights
Summary
Join Alto as a remote Account Manager and manage client relationships within the Property Industry, leveraging Alto's platform to meet business objectives.
Requirements
- 3+ years of experience in sales, account management, customer success, or relationship management in the SaaS & property industry
- Strong understanding of SaaS business models and the software implementation lifecycle
- Proven track record of managing client relationships and driving account growth
- Excellent communication, presentation, and problem-solving skills
- Ability to analyse data and generate actionable insights for clients
- Proficient in CRM tools and familiar with account management software
Responsibilities
- Manage client relationships within the Property Industry
- Act as a trusted advisor, ensuring customers are fully leveraging Altoβs platform to meet their business objectives
- Be the primary point of contact for a portfolio of clients to ensure client satisfaction and identify opportunities for additional value
- Lead contract renewals and identify upsell/cross-sell opportunities to maximise account value and revenue growth and mitigate churn
- Ensure a smooth and efficient transition onto the Alto Software platform through training and troubleshooting issues
- Act as the voice of the customer within Alto Software and relaying client feedback to product development and customer success teams
- Monitor and report on client account health, usage metrics, satisfaction levels, and help clients improve their usage of Alto
Benefits
- An excellent base salary and commission
- Everyday Flex - greater flexibility over where and when you work
- 7.5% pension contribution by the company
- 25 days annual leave + extra days for years of service
- Fertility Treatment Financial Support
- Enhanced Parental Leave
- Day off for your birthday, house move, good deed day, and digital detox day
- Cycle to work and electric car schemes
- Group Income Protection and private medical insurance
- Gym on-site in London β or membership in regional offices
- Talent referral bonus up to Β£5K
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Please let Houseful know you found this job on JobsCollider. Thanks! π