Remote Account Manager, SaaS Sales

Summary

Join IntelliShift, a rapidly growing B2B SaaS company, as an Account Manager and be part of our customer-facing team. As an Account Manager, you will align with customers on their business objectives and success criteria, work cross-functionally to ensure a good customer experience, and serve as an internal advocate for customers.

Requirements

• 2+ years of Account Management/Technical Sales/Customer Success
• Successful sales experience at a SaaS company strongly preferred
• Experience managing renewals and upsells required
• Experience with Salesforce required
• Experience supporting or working with technical products
• Ability to manage customers with diverse and complex needs across multiple industries
• Build and maintain appropriate relationships at all levels with your customer accounts
• Self-driven and proactive nature
• Excellent communication and interpersonal skills
• High technical aptitude and interest in learning new technologies
• Strong business acumen
• Ability to juggle competing demands and priorities
• Team-oriented and with a strong ability to develop relationships internally and externally
• Demonstrable ability to meet/exceed Sales targets
• Understanding of managing churn
• Experience with renewing long-term agreements

Responsibilities

• Develop and manage client portfolios with a deep knowledge of the customer’s business goals and success criteria
• Deeply understand the IntelliShift platform's capabilities and explain them to business of all types - transportation, food and beverage delivery, utilities, field service and many more
• Build and foster relationships with customers
• Increase our penetration for business relevant products and service offerings for our clients
• Consult with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership
• Act as a liaison between the customer and other teams at IntelliShift to prioritize issues, elicit feedback, or present customers with new opportunities
• Manage all customer subscriptions to ensure high retention and mitigate churn risk, as well as position new products for customers consumption
• Identify and execute growth opportunities tied to upsell, cross-sell, and expansion

Benefits

• Competitive compensation, commensurate with experience; $60-70k base salary plus commission
• Company-subsidized medical, dental, and vision insurance for all FT employees
• 401K with a 4% company contribution