Remote Associate Manager, Scale Customer Success

Summary

Join Ivanti as an Associate / Manager, Scale Customer Success to ensure customers derive maximum value and utilization from our products and services.

Requirements

• 2-3 years of experience in account management and/or customer success
• Strong verbal and written communication - FLUENT IN GERMAN and good English
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Ability to learn fast, shift directions, and work collaboratively on a highly effective team
• Knowledge of Salesforce, business intelligence and project management tools

Responsibilities

• Attend customer meetings and establish trusted and strategic advisor relationships to help drive continued value of our products and services
• Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth
• Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal
• Efficiently review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables
• Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments
• Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment
• In targeted cases, work with the sales and marketing team to build customer references and develop case studies