Remote Associate Manager, Scale Customer Success

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Ivanti

πŸ“Remote - United Kingdom

Job highlights

Summary

Join Ivanti as an Associate / Manager, Scale Customer Success to ensure customers derive maximum value and utilization from our products and services.

Requirements

  • 2-3 years of experience in account management and/or customer success
  • Strong verbal and written communication - FLUENT IN GERMAN and good English
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Ability to learn fast, shift directions, and work collaboratively on a highly effective team
  • Knowledge of Salesforce, business intelligence and project management tools

Responsibilities

  • Attend customer meetings and establish trusted and strategic advisor relationships to help drive continued value of our products and services
  • Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth
  • Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal
  • Efficiently review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables
  • Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments
  • Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment
  • In targeted cases, work with the sales and marketing team to build customer references and develop case studies

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