Freshpaint is hiring a
Strategic Customer Success Engineer

Summary

The job is for a Customer Success Engineer at Freshpaint, a remote startup backed by leading investors. The role involves onboarding customers, ensuring successful implementation, maintaining high customer satisfaction, and expanding existing customer relationships. The company offers competitive compensation, generous PTO, health insurance, mental health benefits, and regular team offsites.

Requirements

• At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role
• Clear understanding of web technologies, analytics, and front-end development
• Experience implementing, onboarding, supporting, and troubleshooting platform configurations
• Working proficiency with tag management platforms like Google Tag Manager
• Working proficiency with HTML, CSS, and JavaScript

Responsibilities

• Own leading and lagging indicators of success
• Efficiently implement the Freshpaint solution alongside our customers, owning time to first value from the beginning to the end of onboarding
• Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features
• Maintain high NPS scores for both implementation and account satisfaction
• Help customers navigate the data privacy world and Freshpaint’s offerings
• Concurrently manage 10-20 enterprise accounts totaling $2-4MM in annual recurring revenue (ARR)
• Ensure all communication and activities with assigned customers are consistently documented in our project management tool (Monday)
• Use Freshpaint effectively to measure customer product KPIs and run adoption analyses for customers
• Continuously measure and communicate key metrics to peers and leadership
• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth
• Understand and translate your customer’s goals into a defined implementation plan, and configure their Freshpaint subscription to satisfy their requirements
• Collaborate with Engineering, Product, and Support teams to identify opportunities for product enhancements and solve product issues
• Become knowledgeable about healthcare data privacy
• Educate our customers on the value and associated positive business outcomes of the healthcare data privacy platform
• Communicate effectively with diverse stakeholders and engaging with senior executives on technical and business topics
• Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills
• Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues
• Drive adoption and sell new product offerings and services

Benefits

• Competitive compensation with generous, employee-friendly equity
• Freshpaint Fridays: Half-day Fridays.. Every week
• Unlimited PTO, with a minimum requirement of 2 weeks per year. Plus various observed holidays
• 100% remote
• Flex in-office if you want with $150 WeWork credits each month
• 401k
• Health, dental, and vision insurance 100% covered by the company (some states it’s 99% because laws)
• Mental health benefits - therapy appointments and more covered by the company
• 2 Treat Yourself Days per year: We'll pay you $100 to take a day off and do whatever makes you happy. The only catch is you have to share what you did with the rest of the team
• Generous parental leave
• Paid Spotify
• Health & Wellness benefit – gym membership or similar covered
• Regular team offsites 2-4 times per year. We’ve been to Greece, Jackson Hole, Cabo, Santa Fe, California wine country, and Mexico City in the recent past
• Ownership of your work, collaboration with a close team, and direct access to founders and what it’s like to build a startup. If you leave to start your own company, we'd love to be your first angel investors