Remote Associate Principal Engineer, Cloud and Infrastructure Operations Lead

Summary

Join our dynamic team as a Cloud & Hosting Operations Manager! Lead the Cloud & Hosting operations team, oversee daily cloud hosting environments, and ensure high availability, reliability, and performance. Collaborate with engineering and IT teams to optimize system performance, scalability, and security.

Requirements

Must have Skills: Cloud Platforms, DevOps Principles, Datacenter Operation, Virtualization Technologies, ITIL Practices

Responsibilities

• Lead and manage the Cloud & Hosting operations team, providing guidance, mentoring, and support
• Ensure team members are well-equipped and trained to handle the evolving cloud environment
• Foster a culture of continuous improvement, accountability, and teamwork
• Oversee the daily operations of cloud hosting environments, ensuring high availability, reliability, and performance
• Manage and monitor cloud infrastructure, troubleshooting incidents, and leading root cause analysis for any downtime
• Ensure service-level agreements (SLAs) are met and reported to key stakeholders
• Oversee the deployment, configuration, and maintenance of cloud environments (e.g., AWS, Azure, GCP) to support SaaS platforms and hosting services
• Implement and maintain automation processes to ensure smooth and efficient operations
• Collaborate with engineering and IT teams to optimize system performance, scalability, and security
• Act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams
• Communicate operational performance, incident status, and improvement plans to upper management and stakeholders
• Develop and refine operational processes, aiming for efficiency, scalability, and reliability
• Lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations