Remote Backup Care Specialist

Summary

Join our team as a Backup Care Specialist and play a pivotal role in offering comprehensive assistance to Wellthy members seeking temporary and dependable care solutions. Your responsibilities will directly enhance the member journey by assisting them in establishing a tailored Backup Care Circle, comprising trusted individuals like friends, family, neighbors, and licensed providers.

Responsibilities

• Engaging directly with members to understand and address their backup care requirements effectively
• Identifying and engaging reliable vendors to fulfill member requests, utilizing innovative approaches to find suitable backup care solutions
• Expanding the Care Network by establishing connections with local providers, including private caregivers, to enhance service offerings
• Managing the end-to-end process of delivering immediate and sustainable care solutions to families
• Operating with a sense of urgency to promptly identify at least one viable backup care solution for each member in need (within 4-6 hours upon time of request)
• Collaborating closely with Care Operations to implement and refine best practices, and adeptly problem-solving in real-time scenarios
• Demonstrating independence and confidence in effectively managing shift schedules
• Providing ongoing support for the successful expansion of local resources within the Wellthy Care Network (WCN), with the ability to multitask during low volume periods