Remote Bilingual Dental Assistant

Summary

Join our dental company as a skilled Virtual Assistant to support various administrative tasks, including insurance verification, scheduling appointments, and providing exceptional customer service remotely.

Requirements

• Proven experience as a Virtual Assistant or similar role, preferably in a dental setting
• Familiarity with dental terminology, procedures, and insurance verification processes
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in administrative tasks such as data entry, scheduling, and document management
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Reliable internet connection and access to necessary software/tools for remote work
• Ability to maintain confidentiality and handle sensitive information with discretion
• Customer service-oriented mindset with a passion for helping others

Responsibilities

• Verify dental insurance coverage for patients and process claims
• Maintain accurate records of insurance details and patient information
• Handle administrative tasks such as data entry, filing, uploading, and document management
• Manage appointment scheduling and reminders for patients
• Manage social media on idle time
• Respond to customer inquiries and provide assistance via phone, email, or chat
• Coordinate with dental staff to ensure efficient patient flow and scheduling
• Assist in managing billing and payment processes
• Conduct research on dental procedures, insurance policies, and industry updates
• Maintain confidentiality of patient information and adhere to HIPAA guidelines