Remote Bilingual Dental Assistant

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OutSta

πŸ“Remote - Central America and South America

Job highlights

Summary

Join our dental company as a skilled Virtual Assistant to support various administrative tasks, including insurance verification, scheduling appointments, and providing exceptional customer service remotely.

Requirements

  • Proven experience as a Virtual Assistant or similar role, preferably in a dental setting
  • Familiarity with dental terminology, procedures, and insurance verification processes
  • Strong organizational skills and attention to detail
  • Excellent communication and interpersonal abilities
  • Proficiency in administrative tasks such as data entry, scheduling, and document management
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment
  • Reliable internet connection and access to necessary software/tools for remote work
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Customer service-oriented mindset with a passion for helping others

Responsibilities

  • Verify dental insurance coverage for patients and process claims
  • Maintain accurate records of insurance details and patient information
  • Handle administrative tasks such as data entry, filing, uploading, and document management
  • Manage appointment scheduling and reminders for patients
  • Manage social media on idle time
  • Respond to customer inquiries and provide assistance via phone, email, or chat
  • Coordinate with dental staff to ensure efficient patient flow and scheduling
  • Assist in managing billing and payment processes
  • Conduct research on dental procedures, insurance policies, and industry updates
  • Maintain confidentiality of patient information and adhere to HIPAA guidelines

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