Remote Bilingual Technical Customer Service Associate
Veeva Systems
๐Remote - United Kingdom
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Job highlights
Summary
Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
Requirements
- 1+ years relevant experience in a customer service role
- Effective communication, organizational, and time management skills
- Professional telephone manner
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills in English and secondary European language will be required
- Ability to quickly understand client requirements and needs and articulate potential solutions
Responsibilities
- Advise end users on best practices when using Veevaโs applications
- Identify and resolve client issues associated with Veevaโs applications
- Build strong and professional relationships with all users of Veevaโs applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
Benefits
- Allocations for continuous learning & development
- Private Health Insurance
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