Remote Bilingual Technical Customer Service Associate

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Veeva Systems

๐Ÿ“Remote - United Kingdom

Job highlights

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

Requirements

  • 1+ years relevant experience in a customer service role
  • Effective communication, organizational, and time management skills
  • Professional telephone manner
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills in English and secondary European language will be required
  • Ability to quickly understand client requirements and needs and articulate potential solutions

Responsibilities

  • Advise end users on best practices when using Veevaโ€™s applications
  • Identify and resolve client issues associated with Veevaโ€™s applications
  • Build strong and professional relationships with all users of Veevaโ€™s applications
  • Provide recommendations/feedback on client service improvements and product development
  • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
  • Maintain accurate records of all email/telephone/chat correspondence related to the role

Benefits

  • Allocations for continuous learning & development
  • Private Health Insurance

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