Remote Billing Service Implementation Specialist

Summary

Join our billing service team and contribute to the growth of Rethink Behavioral Health's behavioral health platform. As a Billing Service Implementation Specialist, you will play a key role in developing and managing new customer onboarding & implementation processes/procedures.

Requirements

• Minimum 3-5-year Insurance Billing experience
• Minimum 3-5-year Customer Service experience
• Previous ABA/mental health billing experience
• Strong verbal and interpersonal skills
• Positive attitude and love a good challenge
• Strong written and oral communication skills
• Exceptional attention to detail and highly organized
• Self-motivated with team mentality

Responsibilities

• Ensure strict HIPPA-compliant confidentiality with all client-related data
• Identify and recommend opportunities to improve the quality of services that result in timelines and customer satisfaction
• Make recommendations to Rethink leadership to address and improve operational protocols that focus on an enhanced customer experience
• Develop and manage new customer onboarding & implementation processes/procedures
• Document and communicate payor billing requirements to team members when onboarding new customers
• Facilitate regular customer kick off calls during implementation process
• Attend post-implementation customer meetings as needed
• Manage account onboarding to assure smooth transition to billing, providing best customer experience possible
• Communicate regular updates to Billing team regarding customers onboarding within the current month and expectations for transitions
• Communicate regular updates to customers regarding onboarding process and expectations
• Assist/complete account set-up tasks in a timely manner, including but not limited to: payor set up, payor EDI/ERA enrollments, provider set-up, billing system set up
• Research payor rules as needed and update internal payor knowledge base for Billing Team to utilize
• Monitor and update status of accounts onboarding for consistent tracking
• Special projects as needed

Preferred Qualifications

• Previous medical billing experience specifically with speech, occupational and physical therapy
• Bachelor’s degree preferred
• Minimum of 5-10 years of Insurance Billing Experience
• Leadership or training experience
• Proficient using Microsoft Suite (Excel, Outlook, Word)
• Experience using billing software Kareo or Azalea

Benefits

• PTO after a 90-day introductory period
• Paid Holidays
• Generous Health, Dental & Vision benefits package
• 401k + Matching