Remote Business Process Analyst

Summary

Join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! As a Business Process Analyst (BPA) in our Core group, you will work closely with one of our Core teams, primarily to ensure the team meets Service Level Agreements (SLAs) for reactive, inbound issues.

Responsibilities

• Assists Product Manager to perform discovery on specific business problems
• Clarifies the problem they’re solving, and proposes solutions informed by business needs and constraints
• Recommends process improvements with Support and PM, manages the execution and optimization of processes while fully leveraging the available toolset
• Builds-out tracking mechanisms and reporting to provide leaders with insight into the performance of the team and their processes
• Monitors this data to proactively identify opportunities for improvement
• Demonstrates ability to meet appropriate deadlines with an understanding of the needs of their team and the business, more broadly
• Communicates independently with their team, manager, and stakeholders verbally and in writing
• Maintains a positive attitude and learns from mistakes
• Proactively points out lack of alignment and seeks opportunities to partner with their manager or PM to resolve
• Makes informed prioritization and time management decisions
• Builds strong technical and domain knowledge in the areas their team supports
• Proactively and scalably shares knowledge with cross-functional teams