Remote Call Center Representative
Teem
Job highlights
Summary
Join our dynamic team at Teem as a dedicated Call Center Representative to manage inbound and outbound calls, provide excellent customer service, and maintain high performance metrics.
Requirements
- Strong English written and verbal communication skills
- Previous experience in a call center or customer service role preferred
- Ability to multitask and handle a high volume of calls
- Strong problem-solving skills and attention to detail
- Proficiency in computer applications and CRM systems
Responsibilities
- Handle inbound and outbound calls professionally and efficiently
- Address customer inquiries and provide accurate information
- Resolve customer complaints and escalate issues when necessary
- Document all interactions in the customer relationship management (CRM) system
- Maintain knowledge of company products and services to assist customers effectively
- Meet or exceed performance metrics, including call handling time and customer satisfaction
Benefits
- 100% Remote
- Training & Development
- Work From Home
Job description
Are you based in Argentina, Brazil or El Salvador?
We’re excited to receive your application! We encourage candidates from these locations to apply.
US Based Clients. Must be Proficient in English Written and Verbal Skills.
Only Resume Written in English will be Accepted.
We’re seeking a dedicated Call Center Representative to join our dynamic team at Teem. In this role, you will be responsible for managing inbound and outbound calls to assist customers with inquiries, provide information, and resolve issues. Your commitment to excellent customer service will be vital in maintaining our high standards.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Address customer inquiries and provide accurate information.
- Resolve customer complaints and escalate issues when necessary.
- Document all interactions in the customer relationship management (CRM) system.
- Maintain knowledge of company products and services to assist customers effectively.
- Meet or exceed performance metrics, including call handling time and customer satisfaction.
Requirements:
- Strong English written and verbal communication skills.
- Previous experience in a call center or customer service role preferred.
- Ability to multitask and handle a high volume of calls.
- Strong problem-solving skills and attention to detail.
- Proficiency in computer applications and CRM systems.
- Flexible availability to work varying shifts, including evenings and weekends.
If you are a motivated individual with a passion for helping others, we would love to hear from you!
Strong English written and verbal communication skills.
Previous experience in a call center or customer service role preferred.
Ability to multitask and handle a high volume of calls.
Strong problem-solving skills and attention to detail.
Proficiency in computer applications and CRM systems.
Flexible availability to work varying shifts, including evenings and weekends.
100% Remote
Training & Development
Work From Home
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