Remote Campaign Manager

Summary

Join our team as a Campaign Manager and take charge of client connections, boosting product adoption, ensuring client satisfaction, and securing long-term relationships. As a genuine consultant, you'll prioritize learning and processes, and engage directly with our wonderful clients.

Requirements

• 2-3+ years experience in Customer Success, Professional Services, or equivalent client facing role, preferably working with a SaaS or Media vendor
• Experience of 1 year or more with Salesforce or other CRM platforms is necessary
• Proficiency in Excel or PowerPoint at an advanced level is also expected
• Knowledgeable of Pipeline360/Integrate or similar B2B media offerings
• Willingness to travel for client visits as required by circumstances
• Strong attention to detail
• Strong oral and written communication skills
• Expert project management skills
• Ability to utilize resources efficiently
• Desire to work collaboratively with leadership team
• Strong time management skills
• Strong quality assurance skills
• Ability to drive customer conversations towards successful outcomes

Responsibilities

• The first point of escalation for all client campaign inquiries and custom requests in a client facing environment
• Partner with sales leaders and act as a trusted advisor for all client campaign needs
• Partner with the Global Campaign Operations team members to ensure frequent updates across all assigned client accounts are delivered (pacing, build progress, etc.)
• Enhance the value of our products and services while cultivating trusted advisory relationships with assigned clients
• Coordinate campaign execution using integrated tools and technologies for demand generation and display platforms
• Establish a regular cadence with internal teams and key customer stakeholders to track achievement of agreed upon business objectives
• Act as the point of contact and launch manager for client campaigns within your book of business
• Transform campaign data into actionable insights, offering solutions aligned with clients' technical and business objectives
• Create presentations and lead KOC, QBR, etc. calls directly with clients regarding Campaign Strategy and execution
• Proactively spot optimization opportunities and partner with sales to develop strategy and partnership with clients
• Lead clients (new and existing) through Pipeline360/Integrate, overseeing implementations, integrations, maintenance, and expansion
• Swiftly address various client requests. Facilitate communication among internal departments, providing updates on status, technical requirements, campaign progress, and issue resolution
• Identify cross-functional resources to implement sustainable solutions
• Use data analysis to identify how your team will meet company objectives and arrive at the best opportunities for success
• Collaborate with peers to create and enforce best practices for the team and for campaign processes
• Act as an extension of the team to ensure client happiness