Remote Chargeback Analyst
Bullfinch Recruitment
Job highlights
Summary
Join Patrianna, a dynamic and international team, as a Chargeback Analyst to protect the business and players by managing chargeback disputes, investigating fraud, and ensuring seamless transaction processes.
Requirements
- Minimum of 2+ years of experience in chargeback or dispute processing
- Bachelor’s degree in any discipline, or at least 2 years of college education
- In-depth knowledge of Visa/MasterCard rules and procedures
- Experience with USA/European gaming accounts is preferred
- Strong attention to detail and accuracy
- Excellent time management and organizational skills
- Proficient in written and spoken English in a professional business environment
- Proven ability to solve problems quickly and efficiently
- Capable of multitasking, prioritizing, and managing time effectively without requiring close supervision
- Strong interpersonal, communication, and presentation skills
- Able to perform well under pressure
- Proactive mindset, with the ability to suggest improvements to processes and systems
Responsibilities
- Review, investigate, and resolve chargeback disputes accurately and promptly while adhering to rules and regulations
- Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions
- Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc
- Make decisions based on the results of the fraud investigation and place the appropriate sanction or restriction
- Prepare necessary documentation to defend chargeback disputes
- Answer concerns from other departments regarding chargeback concerns
- Review transaction reports for suspicious activity. Perform patterning as needed
- Analyze account history and trends and take appropriate actions on accounts
- Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status updates
- Monthly reconciliations between chargeback won, updates and bank accounts
- Contribute best practice recommendations for chargeback reduction and process improvement
- Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud
Benefits
- Competitive salary
- Flexibility and remote work
- Training and development
- International collaboration with our teams based around the world
- Fast growing business where the sky's the limit for your career
Job description
Description
Our client Patrianna, are driven by their passion to deliver world-class gaming experiences to millions of players across the globe. As a dynamic and international team, they embrace a collaborative, remote-working culture, focused on innovation and excellence in everything they do.
We are seeking a detail-oriented and proactive Chargeback Analyst to join their growing team. In this role, you will play a key part in protecting the business and players by managing chargeback disputes, investigating fraud, and ensuring seamless transaction processes. If you’re looking to contribute to a fast-paced, forward-thinking company that is dedicated to being a leader in the gaming industry, we’d love to hear from you!
Areas of Responsibility
- Review, investigate, and resolve chargeback disputes accurately and promptly while adhering to rules and regulations.
- Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions.
- Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc.
- Make decisions based on the results of the fraud investigation and place the appropriate sanction or restriction.
- Prepare necessary documentation to defend chargeback disputes.
- Answer concerns from other departments regarding chargeback concerns.
- Review transaction reports for suspicious activity. Perform patterning as needed.
- Analyze account history and trends and take appropriate actions on accounts.
- Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status updates.
- Monthly reconciliations between chargeback won, updates and bank accounts.
- Contribute best practice recommendations for chargeback reduction and process improvement.
- Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud.
What we are looking for…
- Minimum of 2+ years of experience in chargeback or dispute processing.
- Bachelor’s degree in any discipline, or at least 2 years of college education.
- In-depth knowledge of Visa/MasterCard rules and procedures.
- Experience with USA/European gaming accounts is preferred.
- Strong attention to detail and accuracy.
- Excellent time management and organizational skills.
- Proficient in written and spoken English in a professional business environment.
- Proven ability to solve problems quickly and efficiently.
- Capable of multitasking, prioritizing, and managing time effectively without requiring close supervision.
- Strong interpersonal, communication, and presentation skills.
- Able to perform well under pressure.
- Proactive mindset, with the ability to suggest improvements to processes and systems.
Important Requirements
Willingness to work outside on a shifting schedule/weekend/holidays
You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
PC – Intel i5 4th Gen (or higher) – self-provided
Minimum OS Version: Windows 10 or higher
Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
Minimum RAM: 8 GB
Minimum HDD Space: 1 GB
Headset: USB Headset (noise-canceling)
Web Camera (for team meetings)
Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
Backup Internet provider
Benefits
- Competitive salary
- Flexibility and remote work
- Training and development
- International collaboration with our teams based around the world
- Fast growing business where the sky’s the limit for your career
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