Remote Chargeback Analyst

Summary

Join Patrianna, a dynamic and international team, as a Chargeback Analyst to protect the business and players by managing chargeback disputes, investigating fraud, and ensuring seamless transaction processes.

Requirements

• Minimum of 2+ years of experience in chargeback or dispute processing
• Bachelor’s degree in any discipline, or at least 2 years of college education
• In-depth knowledge of Visa/MasterCard rules and procedures
• Experience with USA/European gaming accounts is preferred
• Strong attention to detail and accuracy
• Excellent time management and organizational skills
• Proficient in written and spoken English in a professional business environment
• Proven ability to solve problems quickly and efficiently
• Capable of multitasking, prioritizing, and managing time effectively without requiring close supervision
• Strong interpersonal, communication, and presentation skills
• Able to perform well under pressure
• Proactive mindset, with the ability to suggest improvements to processes and systems

Responsibilities

• Review, investigate, and resolve chargeback disputes accurately and promptly while adhering to rules and regulations
• Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions
• Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc
• Make decisions based on the results of the fraud investigation and place the appropriate sanction or restriction
• Prepare necessary documentation to defend chargeback disputes
• Answer concerns from other departments regarding chargeback concerns
• Review transaction reports for suspicious activity. Perform patterning as needed
• Analyze account history and trends and take appropriate actions on accounts
• Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status updates
• Monthly reconciliations between chargeback won, updates and bank accounts
• Contribute best practice recommendations for chargeback reduction and process improvement
• Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud

Benefits

• Competitive salary
• Flexibility and remote work
• Training and development
• International collaboration with our teams based around the world
• Fast growing business where the sky's the limit for your career