Chargebacks Analyst I

Summary

Join a global team that makes it possible for merchants to collect payments in emerging markets. As a Chargebacks Analyst, you will process credit card chargebacks, analyze information, and make critical decisions.

Requirements

• Bachelor’s degree in administration or any other related field (in process or completed)
• 3+ years of administrative or back-office experience, preferably in a multicultural environment
• Experience and knowledge of chargebacks
• Fluent in English and Spanish is a must
• Strong Excel skills, ability to handle large amounts of data, and create reports
• High attention to detail and excellent analytical skills
• Ability to adapt to change quickly and multi-task
• Systematic and well-organized

Responsibilities

• Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partners
• Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
• Tracking and providing statistics on chargebacks for the Finance Management Team
• Tracking and maintaining fraud incident reports and other related analyses
• Making certain that all chargeback activities are handled in accordance with regulatory requirements
• Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
• Communicating with our Payment Processors on our external partner’s queries
• Compiling the figures from various databases to build the team's monthly chargeback report
• Validating chargeback reports by utilizing internal and external software systems
• Providing team members with transactions reviewed by them that have come back as fraud chargeback