Remote Claims Inquiry Representative

Summary

Join Integra Partners as a Customer Service Representative and be part of a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. As a key member of our team, you will be responsible for responding to web-form inquiries, reviewing DME claims, and investigating root causes to deliver solutions to clients in a timely manner.

Requirements

• High school diploma required
• Former medical billing experience required
• Strong computer/keyboarding skills – including all Microsoft Office applications (Word, Excel, Outlook, etc.) with an ability to learn new programs where applicable
• Familiarity with 1500 claim forms and DMEPOS services
• Familiarity of ICD-10, HCPCS, and medical terminology
• Must be able to correctly read and assess medical documents and resources

Responsibilities

• Reply to web-form inquiries submitted to Integra Partners from our provider/plan partners
• Review DME claims for billing accuracy
• Investigate root cause and deliver a solution to clients in a succinct, professional, and timely manner
• Maintain appropriate documentation and account records and ensure all work is in compliance with all legal, regulatory, and internal Integra policies and procedures at all times

Benefits

• Competitive compensation
• Annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities
• Remote Opportunities