Client Care Specialist

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MBO Partners

πŸ“Remote - Worldwide

Job highlights

Summary

Join our team as a Client Care Specialist and contribute to building and leading the next way of working. You will be involved in day-to-day support of customers, providing superior customer support via inbound tickets, chat, and telephone. This role offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment.

Requirements

  • Bachelor’s degree preferred
  • 1+ years of Customer Service or related experience
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Clear and effective communication skills (in person, phone, email, etc.)
  • Proficiency with MS Office Suite

Responsibilities

  • Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone
  • Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
  • Consistently take 70+ tickets and 35+ incoming phone calls per week
  • Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction
  • Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions
  • Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed
  • Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests
  • Enhance FAQ and training materials for internal and external customers based on common issues and feedback
  • Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines
  • Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers
  • Troubleshoot product failures and make recommendations for escalations when necessary

Benefits

  • Competitive base salary with opportunities for growth and development
  • Excellent medical, dental, and vision plans designed to support healthy lifestyles
  • 401(k) retirement plan
  • Flexible Time Off – take time when you need it
  • Bonus opportunities
  • Wellness allowance

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