Client Care Specialist
MBO Partners
πRemote - Worldwide
Please let MBO Partners know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Client Care Specialist and contribute to building and leading the next way of working. You will be involved in day-to-day support of customers, providing superior customer support via inbound tickets, chat, and telephone. This role offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment.
Requirements
- Bachelorβs degree preferred
- 1+ years of Customer Service or related experience
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working through customer issues
- Clear and effective communication skills (in person, phone, email, etc.)
- Proficiency with MS Office Suite
Responsibilities
- Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone
- Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
- Consistently take 70+ tickets and 35+ incoming phone calls per week
- Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction
- Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions
- Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed
- Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests
- Enhance FAQ and training materials for internal and external customers based on common issues and feedback
- Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines
- Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers
- Troubleshoot product failures and make recommendations for escalations when necessary
Benefits
- Competitive base salary with opportunities for growth and development
- Excellent medical, dental, and vision plans designed to support healthy lifestyles
- 401(k) retirement plan
- Flexible Time Off β take time when you need it
- Bonus opportunities
- Wellness allowance
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