Remote Client Service Scheduling Specialist

Summary

Join us in collaboration with Delcoi, where we're looking for a Client Service Scheduling Specialist to play a vital role in supporting client operations through effective and timely appointment management.

Requirements

• Proven ability to thrive in a dynamic, high-paced environment
• Background in appointment coordination or service scheduling (preferred)
• Team-oriented mindset with the ability to work independently on daily tasks
• Experience with digital scheduling tools or similar software platforms
• High level of accuracy and attention to detail
• Strong decision-making skills, capable of evaluating situations effectively
• Excellent communication skills, both written and verbal
• Outstanding organizational and time management abilities

Responsibilities

• Efficiently book and schedule client service appointments, ensuring promptness and accuracy
• Provide clear communication to both technicians and clients regarding service details
• Adjust schedules and manage any necessary changes to appointments as they arise
• Track and organize records of all service appointments, including updates and cancellations
• Collaborate with the technical team to design optimal schedules that meet client needs
• Follow up with clients post-service to verify satisfaction and handle feedback
• Prioritize and respond to incoming service requests based on urgency
• Troubleshoot and resolve any scheduling conflicts or concerns

Benefits

• Competitive salary package tailored to your experience
• Permanent, full-time remote position
• Generous paid time off – 30 days annually
• Standard 5-day work week
• Comprehensive health benefits package