Client Services Representative (Spanish Bilingual)

Summary

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Requirements

• High School Diploma or equivalent is required
• 1 - 2 years of prior experience in a Call Center environment within a Client Services Department
• Familiarity with G-Suite and Microsoft Office products

Responsibilities

• Respond to client inquiries through email, phone, or chat with professionalism and empathy, delivering world-class service
• Meet Client Service team objectives by ensuring prompt response and resolution times for client cases
• Educate clients on search procedures, required forms, and the adverse action process
• Assist clients in setting up new user accounts, processing orders, and conducting training on our background screening application
• Provide orientation to new clients regarding the billing process
• Collaborate with other departments to gather necessary information and forms from clients for search execution

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best