Client Success Manager

Summary

Join Interlaced, a cutting-edge startup, as a full-time hybrid Client Success Manager in Nashville. This role requires strong attention to detail, excellent communication skills, and experience coordinating and prioritizing across multiple concurrent tasks.

Requirements

• Highly organized and detail-oriented
• Ability to work in an ambiguous environment
• Interpersonal communications
• Client relations and satisfaction
• Task and project management
• Cross-departmental collaboration
• Consultative and advisory relationships
• Contract negotiation
• Revenue management and growth
• Metrics and Compensation

Responsibilities

• Plan and attend client recurring meetings, including QBRs and roadmap reviews
• Identify and propose Interlaced services/products to support client IT solutions
• Be a trusted client advisor with knowledge of client tech stacks
• Ensure high client retention and satisfaction
• Manage client communications and escalate issues internally
• Proactively resolve service or delivery concerns
• Monitor billing and user counts for discrepancies
• Act as client advocate and guide internal teams on client needs
• Handle contract negotiations and renewals
• Exemplify Interlaced’s core values

Benefits

• Competitive starting salary and Interlaced company bonus program
• Medical, vision and dental benefits
• Cell phone and health & wellness reimbursements
• 16 paid Holidays annually - 6 fixed and 10 flexible
• 2 paid volunteer days annually
• Paid vacation and sick time
• 401k matching
• Fuel reimbursement
• Peer-to-peer bonus allowance