Remote Client Success Manager

Summary

Join our team as a Client Success Manager and play a key role in launching iQueue for Operating Rooms software at hospitals and infusion centers, growing relationships with hospital leadership teams, and training clients on application features.

Requirements

• Reliability—Be reliable. Always be reliable
• Bachelor’s Degree in business, healthcare or a related field, or equivalent years of related experience
• 4+ years of experience in a client-facing role
• 5+ years of healthcare-related experience
• Exceptional organizational skills and attention to detail
• Effective written and verbal communication skills
• Ability to travel 25-50% of the time
• Willingness to work Pacific and/or Mountain timezone hours
• Proficiency using computers in an office environment (MS Office, Gsuite)
• Experience utilizing data analytics tools (i.e. SQL, Tableau, Excel)
• Ability to interpret data/metrics and make recommendations for improved client engagement and results
• Proactive client-specific solutions, support, and guidance through effective and insightful face-to-face and written communications
• Ability to multitask and adapt in a fast-paced, diverse and evolving environment

Responsibilities

• Work closely with the Product Implementation team to successfully launch iQueue for Operating Rooms software at both new and existing clients
• Collaborate with hospital leadership teams and staff to grow relationships and demonstrate product ROI
• Train clients of various roles in hospital organizations on application features. Determine where client workflows can be optimized after product launch, and serve as the subject-matter expert on the product
• Identify opportunities for engagement to increase the value our clients receive from iQueue by monitoring usage and trends through the use of various applications
• Collect and synthesize client feedback and determine when to communicate to internal teams for product enhancements
• Serve as the first point of contact and problem solver for client issues, routing them to the correct internal team(s) when needed
• Research client issues to develop actionable recommendations, and deliver a strategy to help meet users’ goals. If needed, collaborate on issues with the appropriate internal team(s)
• Lead client calls with healthcare staff, managers, directors, and executives in which you discuss goals and a path towards continued success
• Create internal and external facing reports to answer questions about client data, health, and engagement

Benefits

• Competitive compensation package that includes base salary, annual bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs