Remote Client Success Manager

Summary

Join our passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

Requirements

• You are seasoned. You have a Bachelor’s degree and 4+ years working in a client management role (both commercial and enterprise) at a SaaS company, preferably with experience in CRM
• You have a strong technical aptitude
• You’re a relationship builder. You love working with and building long term relationships with all levels of a client’s organization
• You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail
• Communication is a breeze for you. You have excellent written and oral communications skills, especially in a business setting
• You navigate well in organizations. You can seamlessly work cross functionally, ideally with Product, Engineering and Sales
• You’re a team player. You love to win negotiations. You have very smart and cordial negotiation skills
• You have strong project management skills. You are capable of managing multiple projects and clients at the same time
• You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment

Responsibilities

• Be client obsessed
• Think “big picture.”
• Act as a Project Manager
• Have some technical chops
• Be a problem solver
• Take the driver’s seat
• Partner like a boss
• Wear your business hat

Benefits

• $80,000.00 - $115,000.00 annually
• Equity and bonus
• A robust benefit plan (medical/dental/vision/life)
• 401k match
• Flexible time off
• Monthly wellness and cell phone stipends
• Childcare and continued education yearly reimbursements