Remote Client Success Manager II

Summary

Join BlueVoyant's fast-paced team as a Client Success Manager II to drive client engagement and advocate for the overall client experience with key stakeholders from BlueVoyant. You will own a portfolio of client relationships, manage client issues, and deliver evidence of ongoing performance improvements.

Requirements

• 3-5 years of cyber security experience, preferably with a background in vendor-risk management, GRC, or third-party risk
• Experience working with investment firms and/or private equity firms
• Excellent teaming skills
• Exceptional written and verbal communication skills
• Excellent problem solving and conflict management abilities
• Strong attention to detail
• Able to prioritize a highly varied tasks in order to meet commitments
• Knowledge of and experience with intrusion detection/prevention systems and SIEM software
• Advanced knowledge of cyber security business products, industry trends, and best practices
• Ability to understand client business drivers and risk tolerance and apply industry trends
• Understanding of BlueVoyant differentiators and ability to communicate our value
• Ability to thrive in a complex and rapidly changing environment
• Willingness to be available and responsive to clients’ needs as required

Responsibilities

• Own a portfolio of client relationships and the individual client journeys from onboarding into steady state
• Serve as the operational interface among various BlueVoyant operations teams to: Ensure consistent quality of service delivery Steward client issues from identification through resolution Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team Deliver evidence of ongoing performance improvements in partnership with our SCD delivery partners Create and execute service improvement plans as appropriate
• Manage the client experience to achieve a likelihood to recommend rating with our clients
• Drive successful service renewals through high client satisfaction
• Engage clients to participate in case studies and other marketing events
• Identify and position cross-sell and up-sell opportunities in partnership with Sales
• Serve as a strategic advisor with guidance on cybersecurity best practices and industry trends
• Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication
• Contribute to Client Success team continuous improvement efforts