Remote Marketing Account Manager, Client Success

Summary

Join HIP, a leader in orthodontics marketing and growth strategies, as a Partner Success Specialist. This role involves managing partner communications, facilitating training calls, and advising on marketing initiatives. The ideal candidate has exceptional organizational skills, attention to detail, and the ability to handle a high-volume workload.

Requirements

• Must be highly motivated, self-driven, and high-energy individual with a passion for helping partners and company grow
• Must have a high level of clear and direct communication to partners and internal teams
• Must possess the ability to communicate to partners with a 5-star level of service and 'my pleasure' mindset
• Must have a strong understanding of social media marketing, paid search, SEO, and web
• Must be tech-savvy and have the ability to switch between multiple software tools at a time
• Must possess a strong time management skillset and the ability to identify daily priorities and pivot when needed
• Ability to manage and prioritize a high volume of tasks in our project management software tool (ClickUp)
• Ability to maintain a detailed and organized CRM (HighLevel)
• Must have knowledge of the orthodontic and dental field or be willing to learn
• Ability to facilitate training calls with teams leading from a place of confidence and influence
• Must have reliable high-speed internet and a permanent distraction-free environment

Responsibilities

• Handle 25-30 emails daily, addressing various subjects with acute attention to detail and excellent organizational skills
• Review marketing reports, solve problems, and offer training on different aspects in 15-20 calls weekly with partners
• Address a wide range of questions from partners related to lead quality, ad spend recommendations, training requests, website edits, design requests, SEO strategies, updating payment information, and diagnosing CRM issues or bugs

Benefits

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days and sick/personal days)
• Remote position (You MUST be located in the US.)