Systems Technician

Summary

Join Expedient's Service Delivery & Implementation team as a Systems Technician! This role centers on implementing and delivering virtual cloud computing services, virtual machines, and disaster recovery solutions. You will leverage your technical expertise to solve challenges and act as a trusted advisor to clients. The position offers remote work flexibility and a competitive salary. Expedient is a leading provider of cloud and data center infrastructure solutions. Sponsorship is not provided for this role. The ideal candidate will possess strong troubleshooting and communication skills and a passion for technology.

Requirements

• 2+ years as a systems administrator or Technician responsible for Managed Service Provider (preferred) or Enterprise
• Demonstrates a level of competency with many of the following technologies: VMware vSphere v7 through v8
• Understanding of storage arrays
• Nutanix AHV
• Disaster recovery technology, with technologies such as Zerto and Nutanix replication
• Migration of VMs between clouds
• Windows operating systems, Remote Desktop Services, and Active Directory
• Understanding of Data Protection technologies such as Cohesity and Commvault
• Basic UNIX commands (primary focus on Red Hat and Ubuntu)
• Basic networking principles, firewall rules, IP addressing and VLANs
• Ability to prioritize and be productive in a fast-paced environment
• Strong troubleshooting skills including the ability to identify and resolve challenging situations
• Excellent written and verbal communication skills
• Outstanding service and response time working with clients
• Passion for learning technologies and curious for new ideas
• Flexibility to be available for scheduled night and weekend implementation projects when required

Responsibilities

• Ensure delivery of standard technical implementations by working to deliver solutions, systems, managed services and virtual environments that are sold to clients
• Follow implementation guidelines, processes and procedures to ensure Service Delivery standards and quality are met
• Ensure appropriate documentation of the implementation is generated, maintained and delivered with the implemented services for effective hand-off and transition to the Operations Support Center (OSC)
• Communicate with project managers, directly with clients and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to client projects

Preferred Qualifications

• Experience with vCloud Director and NSX
• The ideal candidate may possess one or multiple industry technical certifications from IT-related vendors like Microsoft, VMware, and Nutanix

Benefits

• Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care
• Parental leave
• Top-tier medical, dental, and vision
• Disability and life insurance
• Wellness engagement opportunities
• A 401(k) with a generous match
• Hybrid work model for many roles
• Paid parking and other perks
• Comprehensive employee training and tuition reimbursement programs