Remote Cloud Support Engineer

Summary

Join Ubiminds as a Cloud Support Engineer and accelerate your international career by working in a groundbreaking company that partners with American software product companies to scale their development footprint.

Requirements

• Advanced/fluent English skills – Excellent written and verbal communication skills
• You are comfortable working 9-5 EST - we have a fair amount of flexibility for people to get their work done whenever works for them, but our core hours are Eastern Timezone
• Strong experience as a technical support engineer, professional services engineer, or similar role
• Experience supporting a B2B SaaS application
• Strong proficiency in AWS services, with hands-on experience in identity and access management. GCP and Azure proficiency is a plus
• Demonstrated experience deploying and managing applications with Kubernetes, including EKS, GKE, and AKS
• Proficiency in Python or alternative scripting/programming languages
• Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences
• A continuous learner and critical thinker, with a passion for solving complex technical challenges

Responsibilities

• Provide both internal and customer-facing technical support, resolving issues and inquiries in a timely and efficient manner
• Become a product expert in connecting cost sources (AWS, GCP, Azure, MongoDB, Datadog, etc..) and Kubernetes. Leverage this knowledge to help customers, improve documentation and the Product experience
• Help customers build scripts, and automation tools that leverage APIs
• Develop and maintain scripts and automation tools using Python
• Stay updated on industry trends and best practices, continuously learning and evolving in a fast-paced environment
• Provide feedback to the product and engineering teams to improve product functionality and user experience
• Create internal knowledge bases and training on common technical questions and issues

Benefits

• Are placed in a product-based company, with the same treatment as their full-time employees
• Have our full back-office support, from career guidance to HR and concierge services
• Enjoy our remote-first policy – we are a distributed team, after all
• Get your own MacBook (none of that "bring your own device" stuff here)
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games