Remote Collections Associate

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.

Key Responsibilities:

• Manage all duties associated with the associate-level role, focusing on the collection of delinquent auto loan payments
• Meet efficiency expectations related to calls, accounts worked, collections, etc.
• Meet expectations related to Quality Assurance
• Handle escalated customer calls with exceptional problem-solving skills
• Assist team members with workload inquiries, ensuring accountability and accurate support
• Act as a subject matter expert within the workgroup, handling specialized tasks such as double payment refunds, amortization schedule modifications, and Salesforce/Admin navigation

Requirements:

• Fluency in both Portuguese and English is required, and candidates who are also fluent in Spanish will be given preference
• One plus years’ experience with collections in a call center environment
• Outstanding communication and organizational skills
• High level of integrity and professionalism
• Ability to work both collaboratively in a team and independently
• Proficient in navigating multiple applications and technology platforms

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!