Remote Collections Associate

Summary

Join Lendbuzz as an outstanding team member to manage and coordinate the collection of delinquent payments for auto loan accounts, utilizing exceptional problem-solving skills and proficiency in multiple applications.

Requirements

• Fluency in both Portuguese and English is required
• One plus years' experience with collections in a call center environment
• Outstanding communication and organizational skills
• High level of integrity and professionalism
• Ability to work both collaboratively in a team and independently
• Proficient in navigating multiple applications and technology platforms

Responsibilities

• Manage all duties associated with the associate-level role, focusing on the collection of delinquent auto loan payments
• Meet efficiency expectations related to calls, accounts worked, collections, etc
• Meet expectations related to Quality Assurance
• Handle escalated customer calls with exceptional problem-solving skills
• Assist team members with workload inquiries, ensuring accountability and accurate support
• Act as a subject matter expert within the workgroup, handling specialized tasks such as double payment refunds, amortization schedule modifications, and Salesforce/Admin navigation