Remote Community Engagement Coordinator

Summary

Join GiveDirectly's team as a Community Engagement Coordinator (CEC) and support the Stability Investment for Family Housing pilot. As a CEC, you will verify applicant eligibility, directly support applicants in enrollment, engage community partners, and perform other duties.

Responsibilities

• Clearly communicate complex information
• Maintain confidentiality
• Conduct phone/email outreach to applicants
• Provide high-quality customer service to all applicants you interact with
• Answer questions and provide information to assist applicants in submitting required documentation, making an informed decision about participating in the program, and enrolling in the program
• Review documentation from applicants to confirm their eligibility for the program
• Assist with scheduled in-person enrollment events throughout Chicago, IL
• Use a benefits counseling tool to help recipients understand any potential effect on their benefits
• Conduct other programmatic/logistical tasks, where required
• Collaborate with the team on ways to improve processes for applicants
• Enroll sensitive populations in our program virtually as well as in person