Consumer Care and Engagement Coordinator

Summary

Join a dynamic team at Konecta Group to work with The Coca-Cola Company EU as Consumer Care and Engagement Coordinator. This part-time role involves consumer care, community management, analytical skills, and stakeholder interaction.

Requirements

• Second or third-year Bachelor or Post-grad students preferred
• Some experience within a consumer care role, with consistently high performance & reviews/quality scores/SLA targets met
• Excellent communication skills
• Fluent in written and spoken English and Greek
• Passion for TCCC brands, consumer care and social media

Responsibilities

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email in Greece and Cyprus
• Provide professional, courteous, and prompt written support for consumers, liaising with other departments to provide two-way communication on issues
• Provide a timely resolution to consumer issues and queries as per agreed ‘rules of engagement’
• Raise critical issues to manager/stakeholders for responses that are not covered by pre-approved knowledge base