Remote Conversation Designer

Summary

Join a team that automates customer service through lifelike voice assistants and design the customer experience of virtual assistants from simple FAQ answers to long and complex conversations.

Requirements

• A fixation on good user experience, you are meticulous and have an eye for detail
• Ability to explain and distill complex ideas and user flows using clear, plain, supportive, inclusive language
• Interest in natural language understanding and conversational AI
• Some experience with Python
• Some knowledge or aptitude for analytics or data science

Responsibilities

• Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
• Helping build and maintain virtual assistants both using internal tools and Python
• Obsessing over metrics, to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impact
• Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
• Helping our engineering team ensure that our implementations of Generative AI are both effective, accurate, and safe

Preferred Qualifications

• BS/MS degree in Interaction Design, Linguistics or another Social Science field
• Experience managing both internal and external stakeholders through various stages of content development
• Experience with NLU technology
• Experience with data manipulation, data analytics, and visualization

Benefits

• Participation in the company’s employee share options plan
• 25 days holiday, plus bank holidays
• Flexible working from home policy plus a one-off WFH allowance when you join
• Work from outside of the UK for up to 6 months each year
• Enhanced parental leave
• Yearly learning budget
• Bike2Work scheme
• Annual learning and development allowance
• One-off WFH allowance when you join
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven
• Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs