Remote CRM Administrator

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and nonprime consumers, Kafene helps merchants grow their customer base, and meet growing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing more than 20,000 data inputs in tandem with cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $250 million in sales since inception, we are rapidly growing and looking to build out our team.

We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 100 is spread between a NYC headquarters, a Wilmington office, and fully remote staff across the country. Last year, we were selected for Built In Startups to Watch and Forbes’ Best Startup Employers.

Department/Team Overview:

We are seeking a highly skilled HubSpot CRM Administrator to join our growing team. The ideal candidate will play a key role in both maintaining and enhancing our HubSpot function. Among the responsibilities for the role, this person will be expected to oversee 3rd party integrations, maintain data integrity and cleanup, and handle user permission’s access.

What You’ll Do:

• Maintain a comprehensive understanding of Kafene’s customers, business, and processes: Approach current processes with bold and constructive challenges, foster collaboration, and work towards aligning with stakeholders on best practices to implement.
• Own and Implement HubSpot Projects: As necessary, lead projects in collaboration with internal stakeholders and external vendors, establish clear expectations, and meet deadlines.
• Manage and maintain HubSpot CRM: Supervise daily operations to ensure the smooth functioning of the HubSpot CRM system. This includes maintaining data integrity and optimal system performance across the Sales Hub, Service Hub, Marketing Hub, Operations Hub, and Content Hub.
• Customization and configuration: Customize and configure the HubSpot CRM to meet our business’s specific needs, including creating custom fields, workflows, and reports. Conduct regular audits with recommendations. Ensure proper documentation of Kafene implementation from custom fields, objects, reports, dashboards, and workflows.
• User Support and Training: Support and train users across the organization, ensuring they are proficient in using the CRM system. Based on Kafene’s HubSpot implementation, develop HubSpot knowledge base articles and videos for on-demand training.
• Data Management: Ensure the accuracy and cleanliness of data within the CRM, including data imports, exports, and deduplication.
• Automation and Workflows: Develop and manage automated workflows to streamline business processes and improve efficiency.
• Reporting and Analytics: Create and maintain dashboards and reports to provide insights into sales, marketing, customer service, and operations performance.
• Integration Management: Manage integrations between HubSpot standard objects, custom objects, and other business systems and applications, ensuring seamless data flow and functionality.
• Troubleshooting and Issue Resolution: Identify and resolve any issues or bugs within the CRM system promptly. Perform root cause analysis for ongoing issues to ensure timely identification and resolution to prevent repeat issues.
• Continuous Improvement: Stay current with the latest HubSpot features and best practices, continuously improving the CRM system to meet evolving business needs.
• Other Tools: oversee implementation and management of other tools related to CRM functionality, including PandaDoc, Apollo, and others.

Who You Are:

• Should have completed HubSpot Certifications
• 3+ years of experience as a HubSpot CRM Administrator or in a similar role.
• Strong understanding of HubSpot CRM functionalities across all the HubSpot enterprise hubs.
• Demonstrated Project Management skills and Effective Communication.
• Proficiency in data management and CRM best practices.
• Excellent analytical, and problem-solving skills, and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Compensation & Benefits:

• Earn a competitive base salary ranging from $70,000 to $90,000
• Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents.
• Retirement Benefits: Begin planning for your future from day one with our 401k plan.
• Paid Time Off: We understand the importance of work-life balance. That’s why we offer flexible paid time off days starting from day one of your employment.