Remote CS Manager

Summary

Join us in our journey to empower clients and deliver exceptional value as Connecteam's Customer Success Manager, developing customer relationships that promote retention and loyalty.

Requirements

• Fluent English (spoken and written) - MUST
• A minimum of one year's experience as a CSM
• Experience in B2B SaaS – HUGE ADVANTAGE
• Superb written and verbal communication skills
• Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
• A strong work ethic, integrity and desire to succeed
• Positive attitude, empathy, and high energy!
• Growth mindset and thrive in the building stage of a nascent team

Responsibilities

• Onboard, grow, and maintain our customer base
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals
• Become a trusted advisor and ambassador of change in our customers’ workplace
• Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams
• Assess client health and develop strategies to mitigate churn
• Proactively identify customers who aren’t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success

Preferred Qualifications

Speaking Spanish- Huge advantage!

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days