Customer Analytics Manager

Summary

Join our team as a Customer Analytics Manager and translate data into actionable insights for ZipRecruiter's Enterprise customers, leveraging our products to support their hiring goals.

Requirements

• Degree in statistics, market research, business, a relevant technical field, or equivalent practical experience
• Proven ability to use data visualization tools to provide actionable insights and reusable frameworks, preferably in digital advertising or ads monetization fields
• 5+ years customer-facing experience, with the proven ability to present technical content to non-technical audiences
• Proficiency in SQL, Tableau, and working with large datasets
• Strong analytical skills, including qualitative and quantitative analysis techniques
• Ability to initiate and complete projects with minimal guidance
• Advanced knowledge of Google G Suite and MS Office Suite (Word, Excel, PPT)
• Travel Required: Ability to travel up to 20% of the time

Responsibilities

• Ability to analyze large datasets, distill them into actionable insights, and present those findings in a compelling story to internal stakeholders and customers
• Build and maintain rapport as a product and industry expert for customers and customer-facing teams
• Collaborate with cross-functional teams to assist in the development, management, and maintenance of standardized reporting tools

Preferred Qualifications

• Demonstrated ability to collaborate effectively with cross-functional teams, especially Sales, Product, Decision Science, and Marketing
• 5 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis
• 5+ years experience in a client-facing role with Fortune 1000 companies
• Proficiency working with superset, databricks, and AWS web services
• Developed a deep understanding of a company’s ads business, analyzing trends and identifying opportunities for growth, and regularly presented findings to stakeholders

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan