Remote Customer Care I

Summary

Join Insightly's Customer Care team as a Tier I associate and provide exceptional support to clients using our CRM software. You will work remotely, collaborating with a team of professionals to ensure 100% client retention and enhance Insightly adoption. The role requires strong technical skills, excellent communication, and a passion for customer satisfaction. You'll be responsible for handling customer inquiries across multiple channels, troubleshooting technical issues, and escalating complex problems. The position offers competitive compensation, flexibility, health and wellness benefits, and growth opportunities. Apply by November 25, 2024.

Requirements

• You’re a technology-loving, attentive type of person
• You love a challenge
• You embrace a “work hard, play hard mentality”
• You’re ok with ambiguity
• Drive for results is one of your core competencies
• You work or have worked in a support role and have experience working in a fast-paced environment
• You’re hungry to grow and bring a “Team Player” mentality
• You like to smile and have fun
• Familiarity with ticket-based support systems
• Familiarity with Google Apps for Business
• Excellent written and communication skills
• Strong technical troubleshooting skills
• Experience using cloud-based software and customer management tools
• Midshift coverage, 12 noon to 830p Pacific Time

Responsibilities

• Be a customer service All-Star with a strong technical background
• Eager to help our customers get the most out of our software
• Willingness to go the extra mile to ensure our customers are 100% satisfied
• Must be able to communicate clearly and effectively
• Must have a great deal of patience
• Must be able to listen to customers' needs effectively, document in detail, and escalate with urgency
• Exceptional prioritization, multitasking, and organizational skills
• Execute against defined processes

Preferred Qualifications

• Basic SQL knowledge
• Basic understanding of HTML
• Basic understanding of Java and Javascript

Benefits

• Compensation range
• For applicants in the US: $28.85 - $31.45 USD per hour
• For applicants in Canada: $44,037 - $66,000 CAD annual salary
• Flexibility and time off
• Health and wellness
• Growth
• More perks!