Remote Customer Experience Specialist
Smartcat
πRemote - Australia
Please let Smartcat know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join the Smartcat team as a Customer Experience Specialist and play a crucial role in delivering excellent support to our amazing users, maintaining a great customer satisfaction rate, and ensuring SLA goals are met.
Requirements
- Must have or practice consistently the values of customer obsession, empathy, ownership, and openness
- Excellent written and spoken English communication skills
- Basic knowledge of and experience with Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions
Responsibilities
- Resolve customer requests in modern ticketing systems such as Zendesk and YouTrack
- Engage with customers via tickets during respective shifts
- Effectively take part in the rotational on-call roster to help our enterprise customers with critical issues during off-business hours
- Brainstorm and troubleshoot complex issues
- Develop and maintain documentation for the user's help center and internal usage
- Escalate customer requests to other teams (product, infrastructure, DevOps, etc.)
Benefits
- Fully remote team
- We are a global team of 200+ enthusiastic people spread across 30+ countries
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πEurope
- πRomania
- π°$60k-$70kπNorth America
- π°$122k-$140kπUnited States
- π°$90k-$126kπUnited States
- πEurope
- πPhilippines
- πPhilippines
- π°$84k-$124kπUnited States
Please let Smartcat know you found this job on JobsCollider. Thanks! π