Remote Customer Service Agent

Summary

Join Koala Health's team and contribute to making healthcare simple for pet owners by managing customer queries, processing orders, and shaping best practices. As a customer-facing role, you'll provide a delightful experience while working in a fast-paced environment.

Requirements

• High school diploma or equivalent
• 6+ months of professional experience working with computer and web based tools
• 1+ years of customer service experience or Veterinary care experience
• Ability to work 7am - 3pm MT, Monday - Friday
• Comfortable with virtual environments, including phone contact with customers for the duration of your shift
• Excellent communication skills (spoken and written)

Responsibilities

• Assist customers over the phone, email, and chat with product and service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our pet owners have in each interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish
• Provide a best-in-class service experience for our customers while working in a fast-paced environment
• Provide our customers with technical support when navigating our website

Benefits

• $18 - $18 an hour
• Competitive hourly starting at $18/hour