Remote Customer Service Associate

Logo of 1-800 CONTACTS

1-800 CONTACTS

πŸ’΅ $39k
πŸ“Remote - United States

Job highlights

Summary

Join our team at SeekWell as a Customer Service Representative and be part of a legendary culture that puts customers first. You'll work on-site in our Salt Lake Distribution Center, resolving customer issues, processing orders, and more.

Requirements

  • High school diploma (or GED equivalent)
  • Call Center experience is a plus
  • Self-starter, driven, motivated, proactive, and disciplined
  • Ability to multitask and prioritize at the same time
  • Be innovative and think on the fly
  • Know how to have fun and work hard!
  • Live the company values: Big-hearted, Tenacious, Unconventional, Better together!

Responsibilities

  • Resolve Customer Agents issues promptly
  • Work on Customer requests involving expiration dates on lenses, lot numbers, adjusting shipments for customer needs, and processing Saturday deliveries
  • Help process international orders needing extra documentation
  • Fixing print problems and releasing held orders
  • All around problem solving

Benefits

  • Deep discounts on lenses, glasses, and other services
  • Amazing healthcare coverage
  • Tuition Reimbursement
  • 401(k) match
  • Exposure and training to other roles in the company
  • Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities

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