Customer Service Associate

Summary

Join our team at SeekWell as a Customer Service Representative and be part of a legendary culture that puts customers first. You'll work on-site in our Salt Lake Distribution Center, resolving customer issues, processing orders, and more.

Requirements

• High school diploma (or GED equivalent)
• Call Center experience is a plus
• Self-starter, driven, motivated, proactive, and disciplined
• Ability to multitask and prioritize at the same time
• Be innovative and think on the fly
• Know how to have fun and work hard!
• Live the company values: Big-hearted, Tenacious, Unconventional, Better together!

Responsibilities

• Resolve Customer Agents issues promptly
• Work on Customer requests involving expiration dates on lenses, lot numbers, adjusting shipments for customer needs, and processing Saturday deliveries
• Help process international orders needing extra documentation
• Fixing print problems and releasing held orders
• All around problem solving

Benefits

• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• Tuition Reimbursement
• 401(k) match
• Exposure and training to other roles in the company
• Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities